Returns & Refunds Policy

Return and Refund Policy for www.stupefy.uk

Last Updated: January 2024

1. Returns and Refunds
Thank you for shopping with Stupefy Limited. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy.

2. Eligibility for Returns

• To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
• Returns must be initiated within 30 days of receiving your order.

3. How to Initiate a Return
To initiate a return, please follow these steps:

• Send us an email about your request at contact@stupefyuk so we can help you complete the return form

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.

5. Exchanges

• We do not offer direct exchanges. If you need a different size or color, please follow the return process and place a new order for the desired item.

6. Non-Refundable Items
Certain items are non-refundable, including:

• All the items that are sold as seen or condition is used are not eligible for refunds, as long as the description matches the physical product.

7. Shipping Costs

• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective item.

8. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.

9. Cancellations

• Orders cannot be canceled once they have been processed. Please review your order carefully before confirming your purchase.

10. Contact Us
If you have any questions about our return and refund policy, please contact us at contact@stupefy.uk.